business Posted October 8, 2010 Share Posted October 8, 2010 When support ticket staff click the attachments in tickets, they get a blank page with the following message: "File not found. Please contact support." Why is this? Thanks 0 Quote Link to comment Share on other sites More sharing options...
cosmin Posted October 25, 2010 Share Posted October 25, 2010 The same problem here.... Any answer? 0 Quote Link to comment Share on other sites More sharing options...
George-datasoft Posted February 14, 2012 Share Posted February 14, 2012 Same problem. condfiguration.php has correct path to folders, permission is set however when upload the attachment - it does not appear in attachments/ folder. any help ? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 14, 2012 Share Posted February 14, 2012 That implies the permissions are not set correctly, or that it's timing out during upload. What are the settings on the attachments folder? 0 Quote Link to comment Share on other sites More sharing options...
demo100 Posted April 28, 2012 Share Posted April 28, 2012 Hello is not a problem with permissions ... just open whmcs\templates\default\viewticket.tpl, go to the line #127 or #128 and find and replace: where : href="dl.php?type=ar&id={$reply.id}&i={$num}"> replace with: href="dl.php?type=a&id={$id}&i={$num}"> and problem fixed. 0 Quote Link to comment Share on other sites More sharing options...
fixtwin Posted November 28, 2012 Share Posted November 28, 2012 I am having the same problem. attachments folder have 777 rights and all attachments are readable. Configuration.php set correctly. 0 Quote Link to comment Share on other sites More sharing options...
mikie Posted April 10, 2013 Share Posted April 10, 2013 File not found. Please contact support File not found. Please contact support File not found. Please contact support File not found. Please contact support Bump 0 Quote Link to comment Share on other sites More sharing options...
lazos Posted June 5, 2014 Share Posted June 5, 2014 (I know that this thread is old but I just have lost a couple of hours in Google searching for a fix until I decided to fix it myself and I believe that other people can find it useful even today.) The problem is in the "default" template. The fix is to edit the viewticket.tpl file in the default template folder. Change line 128 from this: <img src="images/article.gif" align="middle" /> <a href="dl.php?type=ar&id={$reply.id}&i={$num}">{$attachment}</a><br /> to this: <img src="images/article.gif" align="middle" /> {if $reply.admin}<a href="dl.php?type=ar&id={$reply.id}&i={$num}">{else}<a href="dl.php?type=a&id={$id}&i={$num}">{/if}{$attachment}</a><br /> Or just use another template your template . 0 Quote Link to comment Share on other sites More sharing options...
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