discount higher than total

[jbr1]

Hi,

 

I have a problem with promotions, here's the scenario:

 

- Someone orders a product of $10

- They use a promotional code wich has an fixed amount of $20.

- In the orderform a discount of $10 is shown and a total amount of $0

 

This is al the way it should be.

 

But now the customer goes to the invoice and it suddenly says:

- productname = $ 10

- promocode = $ -20

- Subtotal = $ -10

- Tax = $ -1.19

- Total = $ -11.19

 

It should just say the product, promocode -10 and tax and total both 0.

 

Is there a way to solve this, an option i forgot? Or is this a problem of WHMCS

 

Thanks in advance, Jeffry

[scurrell]

I would suggest that you don't allow the promo code to apply to products cheaper than the value of the code.

[jbr1]

Yes, that would be an option ofcourse.

 

But I have a configurable option quantity, so if they choose 2 or more of this product, the price is higher than the discount.

 

I want the people to have a promotional code with the max of e.g. $100. If they choose to only buy for $25, the discount should be $25 and the total $0.

 

But from what i understand there is no such option?

[WHMCS John]

That's correct, the full value of the promo will always be applied.

[jbr1]

Ok clear.

 

I find that a strange way of dealing with discounts, but maybe I am missing the tought behind it?

Why does WHMCS do this exactly?

 

And wouldn't it be a nice option to let the user choose in the admin panel whether or not they want to let the discount make the total a negative number.

 

That's just a suggestion, I now know how it works and can live without it.

 

Thanks for your answer!

 

Jeffry

[WHMCS Andrew]

By default the promotion amount would be limited to the amount of the purchase.

I would suggest submitting a ticket with the steps to reproduce on your installation (as I have been unable to replicate this myself on an order with Configurable Options)