lloyds Posted September 4, 2010 Share Posted September 4, 2010 I'm trying to fully grasp the differences and uses of products/services, product add-ons, and configurable options. For this discussion, let's focus on web hosting, SSL certificates, and dedicated IP addresses. Obviously, web hosting is a product/service. I understand that an example of a configurable option for web hosting would be something along the lines of additional bandwidth, storage, RAM, etc. So in this example, we could allow SSL certificates and IP addresses as a product add-on. But are product add-ons only at the time of initial ordering? So if someone wanted to subsequently add an SSL certificate and/or dedicated IP address, we need to not only create them as a product add-on, but as a separate product in and of themselves??? Same for adding a dedicated IP address as a subsequent add-on because they are adding an SSL certificate. And configurable options are only for products, not product add-ons, right? So if we wanted to allow multi-year SSL certificates we cannot do that if the SSL is a product add-on to web hosting. This could only be done as a separate product with configurable options? So I guess at the end of the day, the best question is to ask about best practices for offering web hosting, SSL certificates, and dedicated IP addresses. Should the SSL certificates and dedicated IP addresses be product add-ons, separate products, or both? This is a bit confusing so I'd really appreciate some direction here. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted September 5, 2010 Share Posted September 5, 2010 You can allow customers to "upgrade" their account by adding configuration options. Theres a checkbox under your product configuration on the upgrade tab for it. Product Addon's would be the best place for SSL certificates, while configurable options would be for things like dedicated IPs, additional bandwidth, etc. 0 Quote Link to comment Share on other sites More sharing options...
lloyds Posted September 5, 2010 Author Share Posted September 5, 2010 So should an SSL certificate be a product add-on versus a standalone product? And if so I presume the answer is because they have to have an existing product (e.g. domain) to add the SSL??? 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted September 5, 2010 Share Posted September 5, 2010 Theres a number of ways to do it. We do SSL certificates as Addon's. 0 Quote Link to comment Share on other sites More sharing options...
messer Posted September 5, 2010 Share Posted September 5, 2010 how it will be billed if customer will take hosting with monthly payment and order SSL as addon which is paid yearly? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted September 5, 2010 Share Posted September 5, 2010 how it will be billed if customer will take hosting with monthly payment and order SSL as addon which is paid yearly? If it's an addon, it will be a separate annual invoice. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 6, 2010 WHMCS Support Manager Share Posted September 6, 2010 If you want to automate the selling of SSL certificates through eNom or Globalsign you'd need to configure them as products: http://wiki.whmcs.com/Enom_SSL_Certificates http://wiki.whmcs.com/GlobalSign_SSL 0 Quote Link to comment Share on other sites More sharing options...
lloyds Posted September 7, 2010 Author Share Posted September 7, 2010 Thanks for the input. 0 Quote Link to comment Share on other sites More sharing options...
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