Services Suspended (client transferred)

[Diesel]

I hope you can assist me with this.

 

I have a client who had several hosting products under his name. Recently when two of these were due for annual renewal he asked me to please transfer them to their own accounts.

 

I did this and created two new clients, then transferring the hosting accounts to each client. The invoices that had already been raised on the old clients account didn't automatically transfer to the new clients, so I manually created two new invoices and passed credits to the original client.

 

Everything has been fine for weeks, but during the cron run a few hours ago both new clients had their services suspended (assuming for non payment).

 

What should I have done in this instance and how can I prevent this from happening again (these two accounts being suspended that is)?

[JFOC]

I have same problem, the invoice order is marked as paid, but when cron is running, whmcs suspend the user hosting account even is paid marked

[WHMCS John]

Check the Next Due Date as the suspension./terminate is based off this. It should be set to a date in the future.

[othellotech]

I did this and created two new clients, then transferring the hosting accounts to each client. The invoices that had already been raised on the old clients account didn't automatically transfer to the new clients, so I manually created two new invoices and passed credits to the original client.

 

possible solutions - depending on your accounting principles

 

1. tell the client to pay the invoices before you move the products about

 

2. delete the *lines* from the old invoice, and then cancel the 0 amount invoice, set the due-date on teh product back 1 day, save, then reset it to the correct day, save, move it to the new client and client "generate due invoices"

 

3. update the tblinvoice and tblinvoiceitems records with the new userid

 

4. simply after payment manually set the next due date on the product

[Diesel]

Thanks for the input.