Official free trial - 30 day hook from community add ons

[irdeto]

Hi guys,

 

I have recently implemented the Official Free trials mod.

 

I have several questions for those of you who are using it.

 

Firstly, I have already created the email template that will be sent out to the customer when the free trial is over.

 

My question is - when is that email exactly sent to the customer?

 

And what happens when their free trial expires?

 

Will it delete their account?

 

I just want to make sure I implement the process correctly.

 

The last thing I want happening is a customer's account being deleted without giving them some sort of grace period.

 

Is anyone else using this?

 

How are you doing it?

 

Here is the add on in question:

http://www.whmcs.com/members/communityaddons.php?action=viewmod&id=49

[WHMCS John]

The product will be terminated and the notification email sent at the same time.

[irdeto]

is there any way to change that?

 

sort of defeats the purpose?

 

a customer may just be setting up - but they also will forget when their trial is ending -

 

is there a work around?

 

i would hate to piss off customers who were happy to upgrade.

 

The whole purpose for me using the free trials hook would be to entice them to check out the services and hope that they stay.

 

Any assistance would be appreciated john.

 

cheers mate.

[WHMCS John]

The hook isn't encoded, so you're very welcome to modify it (or hire a php coder) to meet your precise needs.