Jump to content

Ticketing System email & notifications


Recommended Posts

I have the ticketing system working fairly well, but one thing that is bothering us is that we get emails of our replies when we reply!


I can't figure out where to turn this off.


I just want to know when a new ticket is opened and when they reply to our replies.


Also I setup escalation rules and none of them are working, might this be related?



Link to comment
Share on other sites

  • WHMCS Support Manager

1. Please check you haven't added your email address to the ticket reply email template Setup > Email Templates.


2. Check Utilities > Activity Log, is the escalation cron running? The rules will only apply to tickets created after a rule is created.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated