Cannot Create Module for Client

[lcorbett]

I had a client sign up for and pay for a hosting account. I manually added him in my WHM Control panel (setting him up with a username and generated a password). When I go to his account in WHMCS under Clients Profile > Products/Services and click the Create button for Module Commands, i get the following message:

 

Module Command Error

Sorry, a group for that username already exists.

 

He's set up on my server, because I can access his hosting Control Panel, but I can't generate the CLient Hosting Email that sends him his hosting details. What did I do wrong, and what do I need to do to fix it?

 

Thanks!

Lori

[b.ahmed]

When you click "Create" in product / services then WHMCS try to create account on your server and the error you are getting is due to the username of that client.

 

When server already contains account with same username that you are trying to create through WHMCS admin area then it gives error.

 

if you know the password and domain of your client then simply fill in the fields in products / Services and click "Save" at the bottom of the page. It will save the account details and then you can manage the account from WHMCS admin area.

 

* remember whenever you create account manually in WHM the you have to Save those details manually in WHMCS admin area. Once all the account details are saved then you can manage account via WHMCS admin area.

 

Now, after saving the details that you have manually entered you can send email to your client with all account details.

 

See at the bottom of Product / Services page. There you can send account emails to client according to his hosting plan.

Edited July 24, 2010 by b.ahmed

[lcorbett]

Hmmmm...

I must be confused. This is the first time I've had a problem setting up an account.

 

 

The client registered his domain and bought a hosting plan.

All of his billing info is in WHMCS, but he doesn't actually have space on my server, yet.

I go to WHM Control Panel and Create a New Account with his new domain name. It generates a UN and PW, and I select the package he bought from my dropdown list.

Then I click the "Create" button.

It sets him up on my server - creating directories, etc.

 

I go to WHMCS and select his profile. Under Products/services his WHM generated UN is already filled in, but the PW field has a completely different PW than the one WHM generated. I change that to the WHM generated PW and hit Save.

Back under the Summary tab, there is no " Hosting Account Welcome Email" option in the email dropdown.

OF course, when I try to create the module, I get that error message.

 

Did I do something in the wrong order?

All of the other emails got sent to him (Welcome, New Account Creation, New Domain Registration, and Invoice) got sent out OK.

 

Thanks for your patience.

Lori

[vchosting]

Your WHMCS is already linked to your WHM Control Panel. As such when an order is placed you only need to click create within WHMCS and it will create it for you within WHM so you never need to login to WHM at all. The create button in WHMCS is telling WHM to create the cPanel account.

 

What you are effectivly doing is creating first within WHM then going to WHMCS and asking it to create it again hence the error message.

[b.ahmed]

To send " Hosting Account Welcome Email" goto Product / Services page and see at the bottom of page you will find list of email you can send.

[lcorbett]

OK...thanks for the explanation, I understand now. But there is still no "Hosting Account Welcome Email" listed in the dropdown on the Products/Services page. Weird...oh well. I'll just copy his account info and send him a personal email...not very professional, but at least he'll be able to log into his account

 

Thanks again for taking the time to help out and clear up the confusion!

Lori

[scurrell]

OK...thanks for the explanation, I understand now. But there is still no "Hosting Account Welcome Email" listed in the dropdown on the Products/Services page.

 

Did you assign the welcome email to the product when you set it up in WHMCS?

[lcorbett]

Did you assign the welcome email to the product when you set it up in WHMCS?

 

Yes. This is the first time the the welcome email wasn't sent. That's what's got me so flummoxed...I haven't made any changes to my setup.

[WHMCS John]

What options do you see in the "Send Messages" dropdown at the bottom of the client's product/services tab?

[Jean-Luc]

I am having this same issue. Could it be someone else's client on a shared server? I know I do not have any other clients with that username. I tried creating the account in WHM with another user name and then merging them in WHMCS, but it still wants to use the username that doesn't work(the 1st 8 letters of the domain). the domain is in a very common niche so I thought that might be a possibility. I really am having no luck trying to fix this so far and I certainly would like to keep my customer and have WHMCS bill them. Can anyone shed some light on this?

[laszlof]

Usernames in cPanel are trimmed to 8 characters, so it could be another account with a very similar name.

 

Either way, you should not really be creating the account within WHM and then again using the "Run Module Create" button in WHMCS. This is never going to work how you expect it. They both do basically the same thing, but using the one within WHMCS will make sure that all the information within WHMCS is correct and current with what is updated in WHM. Basically you're creating the account manually in WHM first, and then telling WHMCS to create THE SAME ACCOUNT again.. which will fail every time.

[Jean-Luc]

It was supposed to automatically create it in WHMCS to begin with. Then I went into WHMCS and tried using the create button. That failed which is why I tried to manually do it with WHM. I know I don't have another client with that username(I only have a handful so far) and I don't know how to get WHMCS to either create that one OR change the username.

[laszlof]

I'm confused.. The reason the error is coming up is because you already created the account manually. You can just set the order to active and add the username/password to the package in WHMCS since its already been created. you do not need to use the "Module Create" button to do this. After you have all the details set on the service page, just select the Hosting email from the drop down list and click send.

 

EDIT: Heres a nice little illustration I did showing exactly what to do:

 

http://img830.imageshack.us/img830/7310/78663792.jpg

Edited August 21, 2010 by laszlof

[CFulcrum]

I didn't create anything manually in WHM and I'm getting the same error.

[Mo9a7i]

I'm facing the same problem:

1- accept a client payment

2- whmcs should create everything as it did previously.

3- domain is registered and active, hosting account is added to the clients summary page but with pending status.

4- checking the server, the files already exist there, so whmcs ran the wwwacct thing but something went wrong in the process.

 

 

i get that message in the Activity log.

[3Dog]

I have this same problem when running an auto-installer with similar domain names. so as an example, I want to setup some demo sites to use as my installer packages. So I have a few domains like mydemo1.com, mydemo2.com, mydemo3.com, etc.

 

Basically, WHMC handles creating unique usernames for these sites most of the time, but it also chokes on occasion. Tonight, mydemo1.com installed fine, but mydemo2.com failed because it tried to re-create the same username as mydemo1.com.

 

But it did fine with mydemo3.com. So why is it it can figure out how to create unique names sometimes, but not others?

[josephodanga]

Has anyone found a solution to this problem?

[azizarnold]

I have the same problem. Any solution?

[compubun]

Hello,

 

You can solved this issue changing the client's username in Clients Profile > Products/Services. Then you are enable to create the account in the whmcs through Module Commands > Create Botton.