Alexmihai Posted July 21, 2010 Share Posted July 21, 2010 Hello. The question is simple. How to make WHMCS automatically send a notification email to the client if the ticket submitted by him gets a response from our staff. I've already configured the pipe-email feature so that the client can open a ticket by sending an email to our suppor email address. But it seems i cannot find where to configure the part where the client recivies an email when a response on his ticket was given. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 21, 2010 WHMCS Support Manager Share Posted July 21, 2010 This should happen as standard. Check the Support Ticket Reply email isn't disabled under Setup > Email Templates > Edit. 0 Quote Link to comment Share on other sites More sharing options...
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