Existing Client Login Not Working

[avesovum]

Hi All,

 

I have scanned this forum for this answer but cant seem to find it.

 

When a customer is not logged in, but is registered, the customer would like to use the Already Registered Button to login. The problem is this!! When the client clicks the button it goes to the Existing CLient Login Page and when the client enters their username and password it just resets back to the Existing Client Login Page and won't finish the checkout process.

 

Snapshot attached.

 

Has anyone had this problem before?

 

Regards

 

Tony

[sohouk]

Yes, I have had this. It may be a cookie problem and the way WHMCS handles session cookies.

If the client clears the cookies for the relevant site (your site), then they may find it will work.

[avesovum]

Yes, I have had this. It may be a cookie problem and the way WHMCS handles session cookies.

If the client clears the cookies for the relevant site (your site), then they may find it will work.

 

 

Hi Sohouk,

 

Thanks for the advice, but i setup a test account and cleared the cookies, and it still didnt work.

 

Back to the drawing board I guess.

 

Thanks

[WHMCS John]

Have you ever have the third party jWHMCS addon installed at any point? This can sometimes cause problems with logging in.