[NOT A BUG] Strange problem with support ticket page after upgrading

[Gav]

In the support ticket area of the admin login, on the left hand menu where it tells you the number of tickets with the various statuses, the numbers have disappeared. It it just showing like this now:

 

Filter Tickets

 

* Awaiting Reply ()

* My Flagged Tickets ()

* All Active Tickets ()

* Open Tickets ()

* Answered ()

* Customer-Reply ()

* On Hold ()

* In Progress ()

* Closed Tickets ()

 

Is there a fix for this? It would be nice to see the numbers back like before so that I can see the number of 'in progress' and 'on hold' tickets at a glance.

 

I followed all of the update instructions to the letter.

[vchosting]

which template are you using in your admin. orig, v4 or simple?

[Gav]

I'm using V4 - here's a screen shot of what I mean..

[WHMCS John]

Please open a support ticket with your WHMCS Admin details and phpmyadmin access for us to investigate.

[vchosting]

Also try checking inside the following file

 

whmcs/admin/templates/v4/sidebar.tpl

 

Have a look around line 72 and you should find the following - just replace it with what I have pasted here and this is as per the original download. Perhaps part of the code is missing.

 

<span class="header"><img src="images/icons/tickets.png" alt="Filter Tickets" width="16" height="16" class="absmiddle" /> Filter Tickets</span>

<ul class="menu">

<li><a href="supporttickets.php">Awaiting Reply ({$ticketsawaitingreply})</a></li>

<li><a href="supporttickets.php?view=flagged">My Flagged Tickets ({$ticketsflagged})</a></li>

<li><a href="supporttickets.php?view=active">All Active Tickets ({$ticketsallactive})</a></li>

{foreach from=$ticketcounts item=ticket}

<li><a href="supporttickets.php?view={$ticket.title}">{$ticket.title} ({$ticket.count})</a></li>

{/foreach}</ul>

[Gav]

Ahh, I think I've found what it is - It's just me being stupid, should have thought about it before really.

 

I renamed my admin folder a while back and didn't upload the files from the admin folder in the upgrade package into my new folder name.

 

Sorry, you can probably set this post as 'not a bug' lol

 

UPDATE: I can confirm that after uploading the files from 'admin' to the correct folder and deleting the cached templates it is now working.

Edited July 7, 2010 by Gav