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Domain didn't register?

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I had a friend attempt to register a domain through my newly set up website, and though the payment was accepted, and a new client profile was created in my WHMCS, the domain was not registered through my enom reseller account. Any ideas what could be causing this issue?

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In the log it says: "New Order Placed - Order ID: 18 - User ID: 13"


When I click on that, it says: "Registrar Error

Domain name not found"


Also, I noticed that the invoice created for this transaction is marked as being unpaid, but I received a payment through pay pal?

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