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Reduce number of emails sent when new account is created


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Hi there;


Every time i order some hosting service for a company using WHMCS i experience a problem my own customers may have: a minimum of 4 emails when i signup for a new service, which always results in a few of them going to the spam folder.


Here are the 5 different emails the user gets when they signup for a new service with us:


1) Welcome - New Account (New account information - username and password)


2) Order Confirmation (Order details)


3) Customer Invoice


4) Invoice Payment Confirmation


4) Welcome - New Service Instructions (ShoutCast, hosting, etc)


Isn't there a way for the admin to choose when a email must be send?

I'd like to reduce it to a maximum of 2 emails (including payment confirmation):


a) New account with order details and payment information,

b) Product/Setup information after payment


Would be much easier to the end user.

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First of all, thunks guys.


I'm assuming when xperience says that i can disable it in config, he means "Setup > General Settings > Ordering tab" as John said.


the problem is: i can't find it there (take a look at the attached screenshot).

Is it because my installation is not up to date? I'm using version 4.1.2


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  • 2 weeks later...

Even though some times you might want to disable an email

I advise you not to do so and instead try to use those emails to put useful information

for example you can put some terms of use in there.

remember usually new users pay more attention to the new emails coming from a service they just signed up so why not some important info in there :idea:

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