Reduce number of emails sent when new account is created

[codemaster2008]

Hi there;

 

Every time i order some hosting service for a company using WHMCS i experience a problem my own customers may have: a minimum of 4 emails when i signup for a new service, which always results in a few of them going to the spam folder.

 

Here are the 5 different emails the user gets when they signup for a new service with us:

 

1) Welcome - New Account (New account information - username and password)

 

2) Order Confirmation (Order details)

 

3) Customer Invoice

 

4) Invoice Payment Confirmation

 

4) Welcome - New Service Instructions (ShoutCast, hosting, etc)

 

Isn't there a way for the admin to choose when a email must be send?

I'd like to reduce it to a maximum of 2 emails (including payment confirmation):

 

a) New account with order details and payment information,

b) Product/Setup information after payment

 

Would be much easier to the end user.

[xperience]

You can disable e-mails being sent in config.

 

We disable 1 and 3.

[WHMCS John]

You can disable number 3. Setup > General Settings > Ordering tab > No Invoice Email on Order.

[codemaster2008]

First of all, thunks guys.

 

I'm assuming when xperience says that i can disable it in config, he means "Setup > General Settings > Ordering tab" as John said.

 

the problem is: i can't find it there (take a look at the attached screenshot).

Is it because my installation is not up to date? I'm using version 4.1.2

[xperience]

Yeah - IIRC that feature was added quite recently. We use 4.2.1.

[codemaster2008]

Great, I will upgrade ASAP.

Thanks a lot.

[codemaster2008]

@xperience: i finally upgraded my installation. you said disable email 1 and 3 in config, i found where to disable 3, follwoing john instructions, where do you disable 1?

[WHMCS John]

To disable 1, navigate to Email Templates > Edit and tick the "Disable" checkbox.

[jnet]

Even though some times you might want to disable an email

I advise you not to do so and instead try to use those emails to put useful information

for example you can put some terms of use in there.

remember usually new users pay more attention to the new emails coming from a service they just signed up so why not some important info in there

[codemaster2008]

@jnet

That's make sense, the problem is that when the user get 5 emails at once, some can go to the spam folder.

[cyberls]

4) Invoice Payment Confirmation emails are not working for me, what could be the reason friends ? I have NOT disabled it at "Setup" -> "Email Templates" . All other emails are working fine though.

[WHMCS John]

If an email isn't sending this usually suggests the template contains invalid syntax, so you'd need to check that.

[cyberls]

I have reset the template back to default, but still does not work !

[WHMCS John]

I'd recommend opening a support ticket with admin login details, a client we can use for testing and instructions to reproduce the error.

[cyberls]

already submitted ticket - #688317 - but no response for 2 days

[WHMCS John]

I'm afraid we can't provide support for third party payment gateways or modules you've created.