Auto reply support ticket in different languages

[excale]

Hi,

 

we manage customers mainly in 2 languages (English and Spanish).

 

We have 2 differnet support emails depending the language.

 

Is there a way to set up the language of the auto replay for each account?

 

thanks

[excale]

Any idea about this? At least to know if this is possible or not.

 

cheers

[WHMCS John]

Sure, you'd add something like this to the email template:

 

{if $ticket_department eq "English"}
**ENGLISH MESSAGE HERE**
{else}
**SPANISH MESSAGE HERE**
{/if}

 

That assumes your English support department is called "English". Just change that to whatever the real name of the department is.