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getting this error while sending message


Fatal error: Smarty error: [in emailtpl:emailmessage line 4]: syntax error: unrecognized tag: mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman"; (Smarty_Compiler.class.php, line 446) in /***/***/public_html/**/includes/smarty/Smarty.class.php on line 1093
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  • WHMCS Support Manager

This error is occurring because you've copied text in from a Microsoft Office application to the email message field. Their office apps add CSS code which contains the smarty template engine characters and causes this error. To avoid it, you should first copy your text into Notepad, that will remove the CSS formatting then from there you can copy and paste it into the WHMCS email field and then the email should send fine.

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