pappy Posted June 10, 2010 Share Posted June 10, 2010 I have a downloadable product. I've setup a new email with the download link for that product. When I set up the product I chose the appropriate new email to be sent. For some reason its sending out the Order Confirmation email. Maybe I'm just thinking it should send out the email I setup in the product page. Am I wrong? Thanks... Ron 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 10, 2010 WHMCS Support Manager Share Posted June 10, 2010 The order confirmation email is always sent, so it sounds like your product welcome email isn't being sent. When you accept the order via the order details page is the "Send Welcome Email" checkbox ticked? 0 Quote Link to comment Share on other sites More sharing options...
pappy Posted June 10, 2010 Author Share Posted June 10, 2010 Hey John: thanks for the reply. I didn't notice if the box was checked so I went back and looked and it is checked to send welcome email. Is the email processing attached to a cron job? Maybe that's it. thanks... Ron The order confirmation email is always sent, so it sounds like your product welcome email isn't being sent.When you accept the order via the order details page is the "Send Welcome Email" checkbox ticked? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 11, 2010 WHMCS Support Manager Share Posted June 11, 2010 Nope it's not related to the cron job. Are there any errors under Utilities > Activity Log? 0 Quote Link to comment Share on other sites More sharing options...
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