eHostDirect Posted June 7, 2010 Share Posted June 7, 2010 Is there a setting somewhere that I've missed that will allow tickets to be auto-closed WITHOUT notifying the customer via email? I'd prefer that tickets just silently get closed by the automation process rather than sending another notice to the customer along the way. thanks! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 7, 2010 WHMCS Support Manager Share Posted June 7, 2010 Setup > Email Templates > Edit Support Ticket Auto Close Notification > Disable. 0 Quote Link to comment Share on other sites More sharing options...
eHostDirect Posted June 8, 2010 Author Share Posted June 8, 2010 Setup > Email Templates > Edit Support Ticket Auto Close Notification > Disable. Sweet - I didn't realize I could disable from there. thanks! 0 Quote Link to comment Share on other sites More sharing options...
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