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I've been using WHMCS for nearly 3 years now, and the automation it provides has certainly helped me quite a bit. Not being one to try to fix something that isn't broken, I was using version 3.1.2 until just over a week ago when I was forced to do some updates in order to support the latest version of cPanel/WHM. Also not being one to want to pay for something I figure I'd rather learn to do myself, I backed up my database and tentatively went about the upgrade process. For me, that meant first upgrading from 3.1.2 to 3.2 and then from 3.2 to 4.2.1. At the end of those efforts, I was extremely happy to see that the installation was still operational. A couple tweaks needed to be made to get things exactly like I wanted them, but that didn't take long. All in all, I'm very impressed at the difference between my data version and the current version of WHMCS. Many features I used to say "man, I sure wish WHMCS had this" are now in place and customizable to the point that I can do just about anything I want to with the system. So, to you WHMCS devs: thanks for the great work! To anyone who might still be using and older revision and wishing things ran a bit smoother: definitely take the upgrade plunge! James

Sweet - I didn't realize I could disable from there. thanks!

Is there a setting somewhere that I've missed that will allow tickets to be auto-closed WITHOUT notifying the customer via email? I'd prefer that tickets just silently get closed by the automation process rather than sending another notice to the customer along the way. thanks!

Nevermind my previous post - I found it in the individual support department settings.

In my old setup (3.1.2 I believe), I had support settings in place to prevent tickets from being opened via email, forcing users to be registered and logged in to open a ticket. Is there no such option in 4.2.1? I haven't found it if there is. I'd even be happier if you could just set it to only allow tickets from registered users _including_ those submitted by email. Sure you might still get some fake emails from registered email addys, but not much. At any rate, I just upgraded today, and I'm now getting plenty of spam tickets opened via random emails to support addresses, and it'd be great if I can shut those down again. thanks!