cancel order

[floyd]

Why is it that when I cancel a service under the Products/Services tab for a client the order itself remains active? Its seems it should set the order as canceled as well.

 

I also closed the client's account and yet the order remains active. What would be the purpose of an active order on a closed account?

[WHMCS John]

The status or an order is separate from the product/service. This is why a hosting account can be provisioned automatically while the order needs to be accepted manually.

[floyd]

The Product/Service page shows me the order number so its not completely separate. Its seems like when I cancel the service it should cancel the order. In reality the order cannot be active if the service is not active.

 

When I close the account it seems like it should cancel the service and order as well. After all how can there be an active order on a closed account?

 

So when I close an account there are 3 steps I have to make. I have to cancel the service, cancel the order, then close the account. Why can't closing the account do everything? In a real world situation there cannot possibly be anything that is really active within a closed account.

[WHMCS John]

Because you might only want to terminate one product, but an order can contain several products.

 

To simplify things you could just cancel the order - this will automatically terminate all the products on the order,

Then close the client's account.

 

 

Having a cancelled account but leaving the order active won't have any detrimental effects.

[floyd]

Ok I got it. Thanks.