stope246 Posted May 27, 2010 Share Posted May 27, 2010 Hello, I've noticed on several accounts credits are being applied when invoices are generated but looking under the clients account "manage credits" doesn't list any credits and in the DB under tblcredits nothing showing so my question is how exactly is this being added and how can I track this down? Thanks for your time 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 28, 2010 WHMCS Support Manager Share Posted May 28, 2010 The client's credit balance can be modified under their profile tab. You probably want to set that to 0. 0 Quote Link to comment Share on other sites More sharing options...
isixhosting Posted May 28, 2010 Share Posted May 28, 2010 We have a similar problem. The customer has made a subcription. We noticed, that the 'first payment' value isn't right. I checked the customer credits and found a credit called 'Overpayment' with an invoice #. When we checked that order we noticed that the invoice of has been paid a month ago and know by creating the subscription invoice it has been deducted from it. Do you know what can it be? Thanks 0 Quote Link to comment Share on other sites More sharing options...
vdswin.com Posted December 13, 2011 Share Posted December 13, 2011 Have the same problem with "Phantom Credits". One of client can get any amount to his "Credit" without any traces (no any invoices, transaction, statement). How could this be possible? 0 Quote Link to comment Share on other sites More sharing options...
cele303 Posted December 15, 2011 Share Posted December 15, 2011 Same problem here 0 Quote Link to comment Share on other sites More sharing options...
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