Great product but few questions

[completework]

Hi-

 

In terms of the product WHMCS has developed an excellent product and really i would appreciate this and i m very much thankful for making the whole process easier.

 

But there are many things which i am still not happy with WHMCS

 

1. They have made a support system with a mail component with send mail, on my server i use SMTP based authentication send mails, which its not supporting at all. I have made several requests but rather than comming on the problem they give me a new story altogether

 

2. Very tedius system of checking the invoices, like let me say i have nearly 100 domains in my user and i would like to find out from a specific domain which invoice number was prepared, which can help me out.

 

3. Very peculiar process, if i change the details like modify contact from user to one domain name it gets changed to all of the domains in all users under WHMCS(because of that i lost 40 clients)

 

Can someone help on these issues.

[TheHostingHeroes]

 

 

 

1. They have made a support system with a mail component with send mail, on my server i use SMTP based authentication send mails, which its not supporting at all. I have made several requests but rather than comming on the problem they give me a new story altogether

.

 

this is not true, you can setup SMTP authentication as we use it. Login to admin and go to setup > general settings > mail change phpmail to SMTP and enter authentication details below.

 

 

2. Very tedius system of checking the invoices, like let me say i have nearly 100 domains in my user and i would like to find out from a specific domain which invoice number was prepared, which can help me out.

 

If you are using WHMCS 4.2 this is possible. Simply go to domains > domain > and click view invoices, this will tell you all the invoices that have been previously generated for this domain or product.

 

3. Very peculiar process, if i change the details like modify contact from user to one domain name it gets changed to all of the domains in all users under WHMCS(because of that i lost 40 clients)

 

 

I often make changes in WHMCS for domain contact details / personal details and have not seen this happen, its likely something you did wrong.

[WHMCS John]

If you're using ResellerClub for your domains that's just way it works I'm afraid because their system uses contacts and 1 contact will apply to all domains registered by the same customer email address. You can use a different registrar if you wish.