Impossible to access configgeneral.php

[Endorphine]

Hello,

 

I have acquired WHMCS recently, all is okay, license is registered, all is working, Ioncube is working because I can load pages etc etc.

 

The problem is when I try to access configgeneral.php (alias Setup>General Settings), It make

me go to a white page (in Apache2 Logs I see access to the page without any errors).

 

What's going on ?

 

I already tried to downgrade Ioncube version but without any success.

 

EDIT: Display_errors show me nothing !

 

Best regards,

Thomas / Endorphine

Edited April 1, 2010 by Endorphine

[Endorphine]

Here are the modules loaded into PHP

 

 

EDIT :

PHP is outputing that :

/usr/local/ioncube# php /var/www/ieditedthepathforsecurity/admin/configgeneral.php

PHP Warning: main(../dbconnect.php): failed to open stream: No such file or directory in /var/www//ieditedthepathforsecurity/admin/configgeneral.php on line 0

PHP Warning: main(../dbconnect.php): failed to open stream: No such file or directory in /var/www//ieditedthepathforsecurity/admin/configgeneral.php on line 0

PHP Fatal error: main(): Failed opening required '../dbconnect.php' (include_path='.:/usr/share/php:/usr/share/pear') in /var/www//ieditedthepathforsecurity/admin/configgeneral.php on line 0

Edited April 1, 2010 by Endorphine

[sparky]

First off add $display_errors=true; to your configuration.php file to see the error.

By a guess you are useing php V5.3 with the old ioncube loaders.

if so either update the ioncube loaders or drop back to php V5.2.x

[Endorphine]

Hello Sparky,

Thanks for the answer, actually i'm using ionCube 5.3 loaders

 

zeus:/usr/local/ioncube# php ioncube-encode*

This file has been successfully decoded. ionCube Loaders are correctly installed

 

They are working.

 

Even with display_errors in php.ini = on + WHMCS config file "display_errors" true, page stays blank

but the output I get in command line is written in my last post.

 

Cheers

[sparky]

Ahh sorry, I didn't read that.

The error says Failed opening required '../dbconnect.php'

so it is saying the the dbconnect.php file is not in the directory 1 back from your admin directory

Possibly still to do with php V5.3 you probably should still drop back to V5.2

[Endorphine]

But dbconnect.php is present in 1 directory back :-/

 

Mystery ...

[sparky]

As sugested... Possibly still to do with php V5.3 you probably should still drop back to php V5.2

[Endorphine]

Yeah currently using Debian Squeeze (6)

 

Switching on Lenny, maybe it will solve the problem

 

I'll keep you informed

[Endorphine]

Switched back to Lenny and PHP 5.2, working now

 

Thank you !

[sparky]

No Problem... I will be keeping mine at 5.2.13 for quite a while yet or until it is more stable.

[sgrayban]

php 5.3 is very unstable right now -- I have been reading on blogs that people are having a hard time with it.

[sparky]

Here's some more reading for you then

http://php.net/ChangeLog-5.php'>http://php.net/ChangeLog-5.php

http://php.net/

[drhcanada]

I have 2 instances of WHMCS running, on one I am getting the screen included and the other install I am getting no issues. both installs are 4.1.2 on the very same server and the server uses PHP 5.3.2 and the newest ioncube loaders released april 28th.

 

the only difference between the 2 is they have diffenrent IP address'

 

why would this be happening?

The one thats not working actually seems to crash the browser after trying to load up the "general settings" screen and not just on my computer either.

Edited May 4, 2010 by drhcanada

[WHMCS John]

Creating a /modules/support/ directory will resolve this error.

[gnummep-martin]

Thanks, John! That worked. But how come this happened? It worked the first 5 - 10 times or so I went to the page and then it "suddenly" stopped working (suddenly solely from the user click-and-look point of view).

[mylove4life]

Are you using a maped pipe name in the connect string? Rememberyou have to use an IP when using 5.3.x in the new PHP

[HostMyApple]

Creating a /modules/support/ directory will resolve this error.

 

John, why is this an issue? I did a fresh install of PHP / MySQL / Ion Cube / WHMCS and could not access the general settings. I followed your post by adding the support directory to modules and everything works.

 

I even submitted a ticket and the agents response was to "enable directory support" Which I took as enable directory listing not CREATE a directory called support.

 

Please fix this bug.

 

Thank You

Brent Ellis

HostMyApple.com

[WHMCS John]

It's caused by an Ioncube/PHP 5.3 conflict when the system tries to check for an empty directory. It's not a bug with WHMCS and is out of our control unfortunately.

[HostMyApple]

(Not trying to start an argument thread) but why would an IonCube / PHP 5.3 conflict want to be looking for a directory in */whmcs/admin/modules/support/

 

Does not make sense to me. It would seem like something in WHMCS is at least directing IonCube / PHP 5.3 to even think that this directory may exist.

 

Seems like maybe this issue should be stickied. Or a warning be put into the install readme.

 

Thank You for your help though