sTag-Dan Posted March 17, 2010 Share Posted March 17, 2010 Hi, I am looking at the new features and trying to understand the ticket statuses specifically. "Auto Close?" is currently enabled for Answered and Customer Reply. What exactly is this? TIA! 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted March 17, 2010 Share Posted March 17, 2010 Where do you see those settings? I'm trying to find the new custom ticket status feature but I can't find the settings for it in admin. 0 Quote Link to comment Share on other sites More sharing options...
sTag-Dan Posted March 17, 2010 Author Share Posted March 17, 2010 I may have lost my mind... I don't see it anymore under Setup. Anyone else? 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted March 17, 2010 Share Posted March 17, 2010 ah, now I see it, its under setup. There is another option that lets you set a period of time after which tickets should be automatically closed so I think the auto close option will determine whether or not a ticket should follow those settings or not. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 17, 2010 WHMCS Support Manager Share Posted March 17, 2010 The documentation explains all: http://wiki.whmcs.com/Support_Ticket_Statuses 0 Quote Link to comment Share on other sites More sharing options...
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