dswp Posted February 28, 2010 Share Posted February 28, 2010 Title says it all. Long version - when i send a client a password reset validation email it sends out a "please click the url to reset your password" message - and it points to a blank space where in the email template, it says {$pw_reset_url}. ANd it isn't just me who can't see it, the client said the email did not contain any urls for her to click on. Help! 0 Quote Link to comment Share on other sites More sharing options...
m00 Posted February 28, 2010 Share Posted February 28, 2010 When you edit the "Password Reset Validation" email template, and disable the Rich-Text Editor, do you also see the "variable" as {$pw_reset_url} (so no strange HTML reserved characters like {)? 0 Quote Link to comment Share on other sites More sharing options...
dswp Posted February 28, 2010 Author Share Posted February 28, 2010 This is in the template - <a href="{$pw_reset_url}">{$pw_reset_url}</a> Good idea - I hadn't thought to check there. But it looks okay to me - curly braces, $ sign. what am I missing? 0 Quote Link to comment Share on other sites More sharing options...
dsaunier Posted March 30, 2010 Share Posted March 30, 2010 How are you sending that reminder, from your admin interface, or the client area ? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 30, 2010 WHMCS Support Manager Share Posted March 30, 2010 You should just send the "Password Reset Confirmation" email to issue a new password from the admin side. 0 Quote Link to comment Share on other sites More sharing options...
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