frisco Posted February 26, 2010 Share Posted February 26, 2010 A single domain registered a couple of years ago was automatically invoiced, paid, and renewed twice a few days apart just recently. How do I prevent this from happening again at the next renewal? Oddly, the registration date shows as a few weeks ago, not a few years ago, if that helps. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 26, 2010 WHMCS Support Manager Share Posted February 26, 2010 Check Utilities > Activity Log to see if any modifications were made to the domain's details and/or the clients orders to see if they manually ordered a renewal of the domain in addition to the auto renewal invoice. 0 Quote Link to comment Share on other sites More sharing options...
frisco Posted February 26, 2010 Author Share Posted February 26, 2010 Nothing there - 0 Quote Link to comment Share on other sites More sharing options...
debodie Posted March 5, 2010 Share Posted March 5, 2010 I had the same thing happen. 0 Quote Link to comment Share on other sites More sharing options...
ServWise.com Posted March 12, 2010 Share Posted March 12, 2010 so have I at least twice 0 Quote Link to comment Share on other sites More sharing options...
com2 Posted October 3, 2010 Share Posted October 3, 2010 I had an issue that is may be related. Matt has to judge if this worth a new bug report or if it should be included here. My title would be "A second invoice created when manually activating a domain". Description: I made for a client an order with domain registration and hosting and added some items to the invoice. Because the client was in a hurry and will pay cash later on I tried to register the domain manually by clicking the Register botton, this however failed. Because I did not have the time to fix this (the client is in a hurry) I decided to register the domain manually. Although at the moment the domain is still marked Pending, I remember that I changed it to active at some point and after a cron job a new invoice was generated. The bug in my opinion is that under no circumstances a new invoice should be generated when there exists already one with the same domain. I understand that they are proforma invoices (the EU system) and the one that is marked payed will be the final valid invoice, but still the client will experience it as very confusing when there are two invoices for the same product he ordered. It is easy to interpret that as double billing. Also when a domain becomes manually active does not mean that a new invoice should be generated. It only means that next year this domain should be automatically renewed. 0 Quote Link to comment Share on other sites More sharing options...
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