arpowers Posted February 1, 2010 Share Posted February 1, 2010 is there any way of taking credit card information on the same page that user 'details' are taken? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 1, 2010 WHMCS Support Manager Share Posted February 1, 2010 No it isn't. 0 Quote Link to comment Share on other sites More sharing options...
arpowers Posted February 1, 2010 Author Share Posted February 1, 2010 (edited) No it isn't. Its not possible? This is the best answer you guys can give me? Do you realize that this is the case in nearly every checkout process on the web? Edited February 1, 2010 by arpowers 0 Quote Link to comment Share on other sites More sharing options...
arpowers Posted February 1, 2010 Author Share Posted February 1, 2010 So the WHMCS checkout process goes like this: cart > checkout > details > "purchase complete (send invoice, emails etc...)" > then pay? And there is no way to change it? Its totally awkward and unusable this way. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 1, 2010 WHMCS Support Manager Share Posted February 1, 2010 No, it goes cart > checkout > send to gateway > card details if appropriate (pay + send payment receipt). Remember WHMCS doesn't only work with merchant gateways so it will show the appropriate fields once the payment method is chosen. 0 Quote Link to comment Share on other sites More sharing options...
arpowers Posted February 1, 2010 Author Share Posted February 1, 2010 (edited) No, it goes cart > checkout > send to gateway > card details if appropriate (pay + send payment receipt) I wish it went that way... Please go to portal.pagelines.com and try to buy a product.. (these are all testing products) You can fill in your info and then hit "complete purchase"-- which directs you to the credit card or merchant info page.... When you hit "complete purchase" -- (which is before you have entered your payment information) Three things will happen - I will be notified of a sale, - you will be sent an 'order confirmation', and - an open invoice will be generated. All three of these things need to take place after payment info has been entered; but if you look at the WHMCS portal on PageLines, you will see that is not the case. Edited February 1, 2010 by arpowers 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted February 2, 2010 Share Posted February 2, 2010 No, it goes cart > checkout > send to gateway > card details if appropriate (pay + send payment receipt) I wish it went that way... Please go to portal.pagelines.com and try to buy a product.. (these are all testing products) You can fill in your info and then hit "complete purchase"-- which directs you to the credit card or merchant info page.... When you hit "complete purchase" -- (which is before you have entered your payment information) Three things will happen - I will be notified of a sale, - you will be sent an 'order confirmation', and - an open invoice will be generated. All three of these things need to take place after payment info has been entered; but if you look at the WHMCS portal on PageLines, you will see that is not the case. Yea I hated that at first too and havent found a way to change it yet, there are some things that whmcs does that is not very "traditional" in checkout processes. However, I've kind of gotten used to that process and now its a good way for me to be able to capture and save the customers details in case the credit card is declined or they abandon checkout so I can follow up with them. I think the biggest mistake in the design of the WHMCS checkout process is not having the ability to do an upsell after checkout, for example, capture the order and CC info THEN ask if they would like any upsells. You'll notice most shopping carts do this now such as 1shoppingcart and infusionsoft. 0 Quote Link to comment Share on other sites More sharing options...
Wiredremix Posted February 2, 2010 Share Posted February 2, 2010 No, it goes cart > checkout > send to gateway > card details if appropriate (pay + send payment receipt) I wish it went that way... Please go to portal.pagelines.com and try to buy a product.. (these are all testing products) You can fill in your info and then hit "complete purchase"-- which directs you to the credit card or merchant info page.... When you hit "complete purchase" -- (which is before you have entered your payment information) Three things will happen - I will be notified of a sale, - you will be sent an 'order confirmation', and - an open invoice will be generated. All three of these things need to take place after payment info has been entered; but if you look at the WHMCS portal on PageLines, you will see that is not the case. A invoice has to be created first in order to be paid. Your customer cannot pay for a invoice that does not exist. 0 Quote Link to comment Share on other sites More sharing options...
arpowers Posted February 2, 2010 Author Share Posted February 2, 2010 @BryanB thanks... glad someone is with me. I would "A invoice has to be created first in order to be paid. Your customer cannot pay for a invoice that does not exist." This makes it sound like it has to be this way. It doesn't and in my case it shouldn't. As if I'm the first one to want a "normal" check out process. Why can't WHMCS admit that its checkout process is "different"? 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted February 2, 2010 Share Posted February 2, 2010 (edited) @BryanB thanks... glad someone is with me. I would "A invoice has to be created first in order to be paid. Your customer cannot pay for a invoice that does not exist." This makes it sound like it has to be this way. It doesn't and in my case it shouldn't. As if I'm the first one to want a "normal" check out process. Why can't WHMCS admit that its checkout process is "different"? Yup, I've heard the same answers... There's a few other threads on here discussing this and upsells. It's hard to explain the importance of things like this to programmers and people who are not big on internet marketing, conversion and usability testing. This is what I've done with my checkout pages: http://screencast.com/t/M2FkM2M5 I've removed all of the links and junk in the sidebar and simplified it so it takes them directly to the page where they fill in their info. I'm not sure there is really much more that can be done without a lot of modification on whmcs. You may however, want to look into a custom order page using the API - it might be possible to do something like create a page that captures the account details and payment method and stores it, then once they press submit it processes that info, creates and invoice an charges it. Personally, though the payment section doesnt bother me too much but the biggest restriction is with not being able to upsell after they put in their credit card information. Edited February 2, 2010 by BryanB 0 Quote Link to comment Share on other sites More sharing options...
melchface Posted February 5, 2010 Share Posted February 5, 2010 Hi. It's cool to hear such question....? But up to my knowledge,i think it's not possible to go for Credit Card and Details on same page... Let's have hope for what you are looking for.. Thank you, melchface company reports 0 Quote Link to comment Share on other sites More sharing options...
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