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Free domains still show a price initially


problue

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I have a product with a free domain, when a customer orders this product and enters a domain, it still comes up with the regular price initially which is confusing as the customer is expecting it to be free, when the customer checks out it is listed properly as free, but I was contacted a few days ago by a potential customer who left the checkout process without buying because they thought the free domain offer was misleading and that they were going to have to pay for the domain.

 

Is there any way to have the price say FREE in the "Available! Order Now" line instead of the regular price?

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  • WHMCS Support Manager

That is not possible because the free domain depends on the billing cycle chosen when configuring the product on the next step so it isn't yet known if it will be free at this stage. However there is a message below stating which domains are available for free so you could edit the template and make that more prominent.

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