thatsupersite Posted January 3, 2010 Share Posted January 3, 2010 If someone sends an email to the support email address, does it automatically create a ticket? 0 Quote Link to comment Share on other sites More sharing options...
0 dkent Posted January 4, 2010 Share Posted January 4, 2010 Yes! They do not need to contact Sales and/or Support via your website, they can simply send an email to a support department. You can also set options inside WHMCS > Support Departments so that the client even receives a confirmation of their email - you can turn this on/off for each department. Just make sure you've got email piping confugured and then you're all set. 0 Quote Link to comment Share on other sites More sharing options...
0 thatsupersite Posted January 4, 2010 Author Share Posted January 4, 2010 Thanks! 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS Support Manager WHMCS John Posted January 5, 2010 WHMCS Support Manager Share Posted January 5, 2010 http://wiki.whmcs.com/Email_Piping 0 Quote Link to comment Share on other sites More sharing options...
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thatsupersite
If someone sends an email to the support email address, does it automatically create a ticket?
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