Telfie Posted December 21, 2009 Share Posted December 21, 2009 Just downloaded the iWHMCS application and have so far found the application to be great and I look forward to improvements over time. When I view that Support ticket Summary of the Answered Tickets it has the word 'Array' instead of the clients name. At present I have two tickets in the Answered Tickets and one of them has the details (this was done in WHMCS) while the one without was replied to in iWHMCS. When I then go and look at the actual ticket, no name is in the details, nor is there an email address for the client. The ticket completed in WHMCS does have the details. When I look at WHMCS ALL the information is in the ticket. It is is also not possible to assign support tickets that have not been allocated to a user automatically.is this a bug or a feature that has been overlooked? 0 Quote Link to comment Share on other sites More sharing options...
Varial Posted December 21, 2009 Share Posted December 21, 2009 I noticed this too! 0 Quote Link to comment Share on other sites More sharing options...
mojowill Posted December 21, 2009 Share Posted December 21, 2009 and me i'm a bit annoyed that i had to pay quite a lot for an app which doesn't actually work fully! 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted December 21, 2009 Share Posted December 21, 2009 I'm sure it'll be improved upon, its not possible to catch all bugs with a closed beta. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 21, 2009 WHMCS CEO Share Posted December 21, 2009 Hi, The tickets displaying "Array" in the name section of an unregistered users ticket has been narrowed down to an issue within the API itself rather than the app. So replacing the attached 2 files in the /includes/api/ folder should resolve this for you (luckily we don't need to wait for Apple to approve a new release on this one). Matt ticketsapipatch.zip 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted December 21, 2009 Share Posted December 21, 2009 Thanks Matt - works perfectly 0 Quote Link to comment Share on other sites More sharing options...
Telfie Posted December 22, 2009 Author Share Posted December 22, 2009 All good 0 Quote Link to comment Share on other sites More sharing options...
mrl14 Posted December 30, 2009 Share Posted December 30, 2009 Thanks! This app is gonna be a billing system killer 0 Quote Link to comment Share on other sites More sharing options...
chatterbox Posted January 9, 2010 Share Posted January 9, 2010 Thanks Matt, works well. 0 Quote Link to comment Share on other sites More sharing options...
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