HostOrca Posted December 20, 2009 Share Posted December 20, 2009 First off, I really like the new iPhone app. I have set it up and can view the frontpage, and client details etc., so I'm assuming it must be setup correctly. In Support Tickets: It displays the department list ok it displays the different statuses (open, answered, closed etc.,), with the number of tickets in them You then click on (for example), Open, the next screen shows with the "Loading" message, then just stays like that saying "Loading", does not show the tickets etc. In Billing: Shows the different statuses (Pending, Active, Suspended etc.,), with the corrosponding number in each. Select (for example), Active, and the next screen shows "Loading", and just hangs like that. I am assuming that this is a bug seeing as I can view all the other information etc. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 20, 2009 WHMCS CEO Share Posted December 20, 2009 Hi, You should try changing your system charset to UTF-8 in General Settings > Localisation. Other charsets can cause this hang on loading if the iphone can't interpret the characters. Matt 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted December 20, 2009 Share Posted December 20, 2009 I've done the UTF-8 bit (which has caused me knock on effects else where with some client names missing their foreign chars) but still get stuck on Loading occasional yet the same tickets after re-starting the app will load without a problem? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 20, 2009 WHMCS CEO Share Posted December 20, 2009 Existing tickets will still be encoded using the previous charset but any from the change onwards should work fine. Matt 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted December 20, 2009 Share Posted December 20, 2009 Ah yes, that would make sense! Since changing the charset I have issues piping tickets with '£' when sent from a hotmil account, any idea why Matt? 0 Quote Link to comment Share on other sites More sharing options...
HostOrca Posted December 20, 2009 Author Share Posted December 20, 2009 According to my whmcs install I had it set as utf-8 already. I'll check to see if it's a server/database problem. Found out that if I go into another department and view closed tickets they work. The billing issue, and the one department issue remains. Once I get a chance to check the database/server, I'll let you know. 0 Quote Link to comment Share on other sites More sharing options...
PhilipUK Posted December 21, 2009 Share Posted December 21, 2009 Hello My charset is, and always has been, set to utf-8 and I get the stuck on loading with new tickets problem too. Thanks Phil 0 Quote Link to comment Share on other sites More sharing options...
Telfie Posted December 22, 2009 Share Posted December 22, 2009 I am getting this too, although only with the Closed listing. My localisation was not set to utf-8 but I have done so now. Like I say, Open, Answered, In Progress all work ... just Not the Closed listing 0 Quote Link to comment Share on other sites More sharing options...
richardmyers Posted December 22, 2009 Share Posted December 22, 2009 Changing charset completely breaks my installation, missing '£' all over :-( Purchased this and it would appear I won't be able to use it. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 22, 2009 WHMCS CEO Share Posted December 22, 2009 To you last 3, that shouldn't be the case. Open a ticket and we'll take a look for you. Matt 0 Quote Link to comment Share on other sites More sharing options...
richardmyers Posted December 22, 2009 Share Posted December 22, 2009 To you last 3, that shouldn't be the case. Open a ticket and we'll take a look for you. Matt Thanks Matt for fixing my issue, thumbs up for this App and your excellent support. 0 Quote Link to comment Share on other sites More sharing options...
Dedigeeks-Sean Posted December 23, 2009 Share Posted December 23, 2009 Hating the iPhone application so far Matt. The phone keeps shutting the application down, Cannot view activity logs or do anything. I can open it and search etc, Click tabs, Click on another within the tab it closes. So annoying. 0 Quote Link to comment Share on other sites More sharing options...
aXeR Posted December 23, 2009 Share Posted December 23, 2009 I've not had the app close itself down once JetWash, what version of the iPhone are you using? 0 Quote Link to comment Share on other sites More sharing options...
Host Intens Posted December 23, 2009 Share Posted December 23, 2009 frontpage is only loading to me and notting more 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted December 23, 2009 Share Posted December 23, 2009 Hating the iPhone application so far Matt. The phone keeps shutting the application down, Cannot view activity logs or do anything. I can open it and search etc, Click tabs, Click on another within the tab it closes. So annoying. You need to enter your access details appropriately first. I've not had the app close itself down once JetWash, what version of the iPhone are you using? Agreed, make sure your OS is up to date on the iPhone. frontpage is only loading to me and notting more The front page and the "More" tab are free, you have to have the iPhone addon purchased to access anything else. As far as the charset issue, we had this issue and once you change your charset, go into the currency settings and re-submit them with the proper currency symbol. 0 Quote Link to comment Share on other sites More sharing options...
Host Intens Posted December 25, 2009 Share Posted December 25, 2009 You need to enter your access details appropriately first. Agreed, make sure your OS is up to date on the iPhone. The front page and the "More" tab are free, you have to have the iPhone addon purchased to access anything else. As far as the charset issue, we had this issue and once you change your charset, go into the currency settings and re-submit them with the proper currency symbol. i have paid for this app and it is not working 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted December 25, 2009 Share Posted December 25, 2009 i have paid for this app and it is not working See my previous tip. 0 Quote Link to comment Share on other sites More sharing options...
Host Intens Posted December 25, 2009 Share Posted December 25, 2009 i have and is still not working at all i have OS 3.1.2 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted December 25, 2009 Share Posted December 25, 2009 i have and is still not working at all i have OS 3.1.2 Loading issues seem to due to charset inconsistencies. I suggest submitting a ticket. 0 Quote Link to comment Share on other sites More sharing options...
Host Intens Posted December 26, 2009 Share Posted December 26, 2009 ok will do this 0 Quote Link to comment Share on other sites More sharing options...
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