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Showing results for tags 'SMTP Error'.
Found 4 results
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Hello everyone I think it has discussed before but i found no solution in that post so i am postin here again this is my whmcs screenshot as you can see from image even though the smtp is correct its not still working. dont know why its keep syas data not accepting. downgrade the whmcs to earlier version. still i can see the error coming up can someone guide me? i tried different SMTP details. all has the same issue. but smtp connecting other platform . and i have whmcs version 8.4 its also connecting there. can someone tell me how to fix this issue? thanks
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Hi,Now when sending an ticket reply to a client / contact while there is a problem with the email address - the email will not be sent (although there will be no indication of that in the ticket log) and it will be logged in the System Activity Log like that: Email Sending Failed - Email Sending Failed: SMTP Error: The following recipients failed: email@domain.com The mail server could not deliver mail to email@domain.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. (Subject: [Ticket ID:XXXXXXX] Or Email Sending Failed - Email Sending Failed: SMTP Error: The following recipients failed: email@domain.com: Temporary local problem - please try later (Subject: [Ticket ID: XXXXX] Or any other such `Email Sending Failed` errors.As mentioned before there is no indication in the ticket that there was a problem and unless we manually search for such errors in the System Activity Log or we get a complaint from the client - we have no way to know this ticket reply was not sent to the client.Now since in most (or maybe in all) such `Email Sending Failed` errors there is a clear indication of the ticket ID (in the examples above I changed the actual Ticket ID to XXX) I think that it should be easy to use a hook to add the relevant error as an inside note to the relevant ticket and the ticket status to change to "open" or "customer reply" or maybe another predefined status. Can someone provide such an hook that can handle such issue?We need to know if there is a problem with a ticket reply we sent a client / contact - and keeping an eye on such errors in the System Activity Log is not realistic. I think that adding the information to the ticket with a clear way showing that there is a problem (with the new status and the inside note) will make things really better. What do you say? Can someone help?Regards,Ram -
Hi, We have SMTP setup for Office 365 on our WHMCS, all other emails send and receive fine, however ticket emails get this error: Email Sending Failed - Email Sending Failed: SMTP Error: data not accepted. Why is this and why only ticket emails we can see at present? Thanks -
Hello, Today, without changing anything in my invoice template, the system cannot send new invoices and give me this error message: Email Sending Failed - SMTP Error: data not accepted. Before that I had this error: Email Sending Failed - SMTP Error: Could not connect to SMTP host. (Subject: Facture client) so I made some changed to verify it. I try TLS and I verified all my configurations information. I changed my info for what I had yesterday and I changed the password in case of... (I also changed it on the mailbox of course) Before today all was working perfectly and suddenly, nothing... No invoice can be sent. Someone here can help me, please? Sylvie
