WHMCS Jay

Thanks for coming back to me. I've gone back and tested this - opened a new ticket from admin and then replied as the 'owner' and again, the ticket imported successfully. Are you seeing this with multiple clients or just one? There may be some additional debug we can perform on this via a support ticket, to try and ascertain the exact reason for the import fail here. -Jay

Hi J-B, Sorry that you've been unable to open a ticket - there has been some extreme weather across Texas today that has affected access to some of our services. Things seem to be stabilising from here now so you should be able to log back in again shortly. Regarding your report, I reverted to a v8.1.1 installation here to reproduce the original bug in CORE-16265, I then applied the hotfix to confirm that this resolved the issue. Moving forward, I created a ticket from an 'Authorized User' and also from an 'Owner' user which both imported correctly - follow-up responses to both tickets also imported correctly, so as it stands I'm unable to reproduce this locally. If you have any specific reproduction steps please do let me know in case I've missed something, otherwise I'd recommend opening a ticket with our team so that we can take a closer look at this for you. -Jay

Hi @Revolution, Thanks for taking part in our pre-release testing and for providing this valuable feedback. I've tested this locally and have been able to reproduce this, so have opened case #CORE-15215 with our developers to have this functionality reviewed and corrected for future releases. Thanks again for your help, and for taking the time to help test and improve WHMCS v8.0!

Hey SDB, If they won't register or transfer a domain, are they going to update their nameservers in order to use your hosting service? If so, a product/service can still be created for them with the domain field completed; otherwise I'm not sure how you'd provision this for them - if you could explain further I'm sure I could advise. Jay

Hi Jeff, It's possible that you have purchased a service from a company using WHMCS to automate their ordering & billing processes; WHMCS in itself doesn't sell access to watch services, nor do we accept Bitcoin; we develop the software that handles these transactions. If you've purchased a service from a provider and haven't received any access details yet, please visit their website or obtain their contact information from any emails that you may have been sent during the signup process. Jay

Hi Malik, Are you looking to edit the product description shown on /cart.php, as in the below example? If so, these can be changed at Setup > Products/Services > Products/Services; simply edit each product and enter your desired description on the Details tab. You can find out more about customising your product descriptions at https://docs.whmcs.com/Products_and_Services#Details_Tab Jay

Hi Paul, At present, WHMCS v7.10.2 supports PHP versions 5.6, 7.0, 7.1, 7.2 and 7.3; support for v7.4 has been announced for WHMCS 8.0, though as part of our development process we are currently working with ionCube to iron out some issues with the 7.4 loaders; so at present we wouldn't recommend this configuration for a production environment. You can find more info about what to expect in WHMCS 8.0 on our recent blog post at https://blog.whmcs.com/133630/whats-coming-in-whmcs-80 Jay