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About SDB

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  1. I looked over this https://docs.whmcs.com/Linking_to_WHMCS but am still a bit confused: we have two main hosting products and two maintenance ones that we also bundled in four configurations within WHMCS. Is that the best way, or can I do them as add-ons with billing cycles? For instance, if I have hosting 1 and maintenance 1 bundled, is it better to make them as add-ons by cart.php?a=add&pid=1&addons%5B1%5D? If we do &billingcycle=annually for annual plans, what about monthly ones, leave off that string or alter it to &billingcycle=monthly ?
  2. We have a client who will neither create nor transfer in a domain, so what steps do they take to get onto our server? On the email sent to the client all of the relative fields are blank, what am I doing wrong?
  3. WHMCS says: The Product Addon Custom Field functionality was implemented solely with third-party developers in mind. The custom fields are designed to compliment the Service Property functionality and allow Product Addons to store data relevant to their parent Product/Service. You can read more about this at http://docs.whmcs.com/Service_Properties At this time, Product Addon Custom Fields are not designed to be displayed in the shopping cart area, and are not considered during checkout. This is why required fields can be skipped without issue - they are not designed for information input by customers going through the checkout process. I hope this information clears up why these fields do not display in the Client Area at this time. If we can be of further assistance, please let us know.
  4. Thanks Steph, I just submitted a ticket, so will post their reply here
  5. I ran across this same problem of the custom field not being displayed for customers, is this issue still unresolved?
  6. Thanks again Brian, I think you nailed it, "possibly you used another email address when you bought the license ? " Here's the thing, we've setup several staff with full admin privileges, using their individual emails. But from what you're saying, only the one address used for the initial purchase will have the ability to submit tickets?
  7. Thanks Brian, we bought our license directly from WHMCS, so I'm confused. Is there a way to submit a ticket, or send a direct email, without going through the hoops of Help -> Get Help -> Ask Us -> Submit a Ticket -> "Reason" -> Other -> Submit a Support Ticket? This is where I hit the roadblock of needing to login using an email.
  8. You can see that my account has an email address, but the login fails as does password reset, no message ever arrived after doing this several times. It's frustrating since I can't open a ticket due to this issue and can't find a similar one here in the community
  9. I searched this term and found nothing useful. Can I edit the page on our WHMCS back-end for what clients view? I want to avoid WP if possible
  10. SDB


    Yes, 안녕하세요 is the aloha of Korean. We're not focused on the local market yet, but it's quite competitive, as are all things IT here. Thanks for the welcome
  11. I created a dummy account to study the system and it shows that multiple emails have sent to the client, which is my own email account, but none have come through. It's not a spam issue, so how can I resolve this?
  12. I can log into WHMCS using my user name (which isn't an email address) and PW, but when I go to submit a support ticket, it asks me to log in using an email. How do I resolve this issue?
  13. Hello from Seoul. I'm a newbie, so expect to see a bunch of questions from me in other forums.
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