jnet Posted December 10, 2009 Share Posted December 10, 2009 Today I noticed that a client witch we set his account to inactive still received a billable item Is this normal? what about when we set a client to closed. Will they still receive billable items? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 10, 2009 WHMCS Support Manager Share Posted December 10, 2009 No, changing their status to closed would not stop billable items being invoiced. You'd need to stop that separately. http://wiki.whmcs.com/Client_Management#Changing_a_Clients_Status 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted December 11, 2009 Author Share Posted December 11, 2009 Why? What is the logic behind this? 0 Quote Link to comment Share on other sites More sharing options...
ehm Posted December 12, 2009 Share Posted December 12, 2009 I would assume that: just because you close someone account do not means that it's debits are all closed as well. You may want to close someone's account but still want to collect money he/she owns you. If you want to claim those as a 'un collectable' then you must delete it your self. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted December 16, 2009 Author Share Posted December 16, 2009 Then there must be an option to get rid of all of them or billable as well some thing like that 0 Quote Link to comment Share on other sites More sharing options...
lewis4490 Posted December 16, 2009 Share Posted December 16, 2009 Then there must be an option to get rid of all of them or billable as well some thing like that Delete there service(s) That should do it 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted December 17, 2009 Author Share Posted December 17, 2009 Delete there service(s) That should do it Wow ! why didn't I think about it:shock: 0 Quote Link to comment Share on other sites More sharing options...
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