KevinUK Posted December 2, 2009 Share Posted December 2, 2009 Hi all, From the automation settings tab within the WHMCS control panel we have the Suspend Days field populated at 5 days. The main problem I'm finding is that this does not seem to be linked to the invoice due date, which causes some concern for our clients when we have already agreed a future due date for their invoice in advance. For example, on the 27th November we created a new account for a client, and then set the invoice due date to be the 4th December. However, a suspension notice was sent through this morning (5 days after the 27th (the invoice generation date), which is the Suspend Days setting so that's working fine ). I was wondering is there anything obvious I'm missing (a setting somewhere perhaps)? As already mentioned, this causes concern for clients and undermines the level of confidence in our ability to agree to terms which we have previously agreed to. Any pointers would be helpful. Best wishes, Kevin Austin 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 2, 2009 WHMCS Support Manager Share Posted December 2, 2009 Suspension and termination is based off the product's next due date. 0 Quote Link to comment Share on other sites More sharing options...
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