allpoints Posted November 22, 2009 Share Posted November 22, 2009 I'm getting intermittent errors creating tickets on import of emails. The emails get imported but this error "Ticket ID Not Found" shows up in the log. No ticket gets created. This started today, I was upgraded to latest version last night so I can only assume it's related. Doesn't seem to matter which email account box it polls, it will intermittently fail. I was upgraded from 4.1.1 to 4.1.2 last night. Help!! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 23, 2009 WHMCS Support Manager Share Posted November 23, 2009 http://wiki.whmcs.com/Common_Troubleshooting_Tips#Ticket_ID_not_found 0 Quote Link to comment Share on other sites More sharing options...
dutchnet Posted November 25, 2009 Share Posted November 25, 2009 mmmm, then why is there an option to create new support ticket in the Admin area? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 26, 2009 WHMCS Support Manager Share Posted November 26, 2009 Via the admin area is the correct way for an admin to create a ticket, not via email. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.