Ramin Posted November 22, 2009 Share Posted November 22, 2009 Hi, There somthing about upgrading I dont understand, suppose my hosting website offers two product named A and B , product A is configuerd on the server A and product B on the server B. when a client upgrades from product A to B , his acount will move from Server A to B, then what happens to his files and databases on the server A. do his files will be remained on the server A and my client will access them through his new cpanel account? 0 Quote Link to comment Share on other sites More sharing options...
0 LusoAloja Posted November 22, 2009 Share Posted November 22, 2009 Good point! i wuldlike also to know the answer to this question 0 Quote Link to comment Share on other sites More sharing options...
0 dkent Posted November 22, 2009 Share Posted November 22, 2009 If the client makes an upgrade from one plan to another which is located on another server, you will need to move the clients website manually. It's not possible for WHMCS to transfer a website onto another server. WHMCS is for accounting, it's not a tool for managing the tech aspects for websites. 0 Quote Link to comment Share on other sites More sharing options...
0 Ramin Posted November 22, 2009 Author Share Posted November 22, 2009 you mean, my clients can upgrade to the products on the same server only? 0 Quote Link to comment Share on other sites More sharing options...
0 dkent Posted November 22, 2009 Share Posted November 22, 2009 (edited) That's right, automatic upgrade on the same server is possible, but if they upgrade to a plan which is for a different server, their client account will display the new plan, changes in pricing (if any) and so on. They will not however have the ability to access the new plan until you have set this up for the customer manually. You'll need to do a full backup of their website and move it over to the new server. Sadly this is not possible to do automatically using any billing and support software like WHMCS, and I can't see it ever being a feature - purely because there are so many server side issues and which would also require a lot of backend support from cPanel developers. Basically a task that would cost many thousands in trying to implement. Don't let this sadden you though, once you've done account backups and restores several times like I have, you'll end up finding it easy and won't take as long to do. Your client should be informed that the account upgrade (if on another server) will be done in X amount of time. Edited November 22, 2009 by dkent 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS Support Manager WHMCS John Posted November 23, 2009 WHMCS Support Manager Share Posted November 23, 2009 WHMCS just sends the upgrade command to your server, as far as I'm aware an "upgrade and move server" command doesn't exist 0 Quote Link to comment Share on other sites More sharing options...
Question
Ramin
Hi,
There somthing about upgrading I dont understand,
suppose my hosting website offers two product named A and B , product A is configuerd on the server A and product B on the server B.
when a client upgrades from product A to B , his acount will move from Server A to B, then what happens to his files and databases on the server A.
do his files will be remained on the server A and my client will access them through his new cpanel account?
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