mikelegg Posted November 16, 2009 Share Posted November 16, 2009 I'm currently using offine credit card processing and I'm having a problem because if users select the "Tick this box if you do NOT want us to store your credit card details for recurring billing" checkbox their CC details are not being stored therefore I can't process the payment. Is there a way to remove this checkbox from the order form? If you do offline CC processing you HAVE to store the CC details - it's not optional. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted November 16, 2009 Share Posted November 16, 2009 Surely offline CC processing means you do it outside of WHMCS? e.g. your client phones up to make payment 0 Quote Link to comment Share on other sites More sharing options...
mikelegg Posted November 16, 2009 Author Share Posted November 16, 2009 It means that the payment is processed manually (offline) rather than automatically. Clients can provide their details in a number of ways, including entering them in WHMCS when they place the order. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted November 16, 2009 Share Posted November 16, 2009 If you do offline CC processing you HAVE to store the CC details - it's not optional. Not if your client doesn't want you to store them. 0 Quote Link to comment Share on other sites More sharing options...
mikelegg Posted November 16, 2009 Author Share Posted November 16, 2009 My point is that if they click that box they might as well have not wasted their time entering their credit card details in the first place because they will be completely ignored. So I might as well remove credit card as a payment option altogether as it just creates double work as I have to contact the clients to obtain the information that they think they've already given me. The issue will be moot for me shortly as I have signed up for an eWay account, but anyone else who uses offline CC processing will face the same problem. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted November 16, 2009 Share Posted November 16, 2009 mikelegg, Look at the "Allow Customers CC Delete" option under General Settings | Security. If you untick this option the client isn't given the option to remove the details. Also, good choice with eWay. We've using it for a year now after changing from manual (EFTPOS terminal) processing. Their system works great. Not if your client doesn't want you to store them. The offline method doesn't have to appear as "Offline" processing to the client on the order form - it can be named to appear as "credit card". If a client isn't comfortable providing credit card details online, for whatever reason, then they can use an alternative method. The OP asked a specific question on how to remove the check box, and not a general discussion on business methodology and practices. 0 Quote Link to comment Share on other sites More sharing options...
mikelegg Posted November 16, 2009 Author Share Posted November 16, 2009 mikelegg, Look at the "Allow Customers CC Delete" option under General Settings | Security. If you untick this option the client isn't given the option to remove the details. Also, good choice with eWay. We've using it for a year now after changing from manual (EFTPOS terminal) processing. Their system works great. The offline method doesn't have to appear as "Offline" processing to the client on the order form - it can be named to appear as "credit card". If a client isn't comfortable providing credit card details online, for whatever reason, then they can use an alternative method. The OP asked a specific question on how to remove the check box, and not a general discussion on business methodology and practices. Thanks Damo I didn't realise the "Allow Customers CC Delete" worked that way - I thought it just controlled whether or not they could delete the CC details via the Client Area. 0 Quote Link to comment Share on other sites More sharing options...
dixonsolutions Posted April 23, 2011 Share Posted April 23, 2011 I'm having the same issue. I cannot see the credit card details for offline credit card processing. It is blank. 0 Quote Link to comment Share on other sites More sharing options...
dixonsolutions Posted May 4, 2011 Share Posted May 4, 2011 I have tested it with the Tick this box if you do NOT want us to store your credit card details for recurring billing checked and not checked and either way I do not see any credit card details. 0 Quote Link to comment Share on other sites More sharing options...
atlanteavila Posted June 16, 2011 Share Posted June 16, 2011 I have tested it with the Tick this box if you do NOT want us to store your credit card details for recurring billing checked and not checked and either way I do not see any credit card details. Have you heard or figured anything out? Thanks in advance! 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted June 16, 2011 Share Posted June 16, 2011 The card details arent magically going to appear. Any signups made after the option is checked, will store the details for you. Of course, you could always edit the creditcard.tpl file and remove the checkbox. 0 Quote Link to comment Share on other sites More sharing options...
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