Licence Confusion

[fusionuk]

Sorry guys can you help me get my head round this, I'm sure someone will know if it's possible.

Been using the 15 day trial for a couple of days now on one of my VPS servers and it's all good, very impressed thus far :wink:

However, I have another server (a reseller account with a different company) as well as my VPS with someone else.

Firstly, can I add domains/accounts to one server or the other with only on installation of WHMCS?

If so would I need 2 licences?

I'm a bit confused as I see I can add multiple servers into the manage servers area on WHMCS and indeed see their status and even log into the WHM panel using the button etc, but could WHMCS physically add an account to the other server (ie the one which it isnt installed on?)

 

Not sure I've made myself entirely clear here but hope someone can assist.

 

Thanks guys

Stu.

[bear]

Yes, one installation/license can create accounts on an unlimited number of servers.

[fusionuk]

Thanks bear

 

So presumeably there would be some setting or other to adjust on the other server to allow the other domain access to it's WHM?

 

Stu

[Matt]

You may have to edit the servers firewall to allow connections on port 2086 but other than that there's no settings you need to adjust.

 

Matt

[fusionuk]

Thanks Matt

 

I'm thinking I may have to do some swapping around of my WHMCS installation as obviously with the VPS I can control all of the firewall stuff, but not sure the other company who host my reseller account would be too happy about opening ports etc, I'll ask though.

 

Cheers.

Stu

[bear]

2086 is the Cpanel port (WHM), so it's probably open already, isn't it?

 

Matt, should that be using 2087, the secure port?

[Matt]

No, it's often not open for inbound and outbound connections from remote servers. It may be necessary for port 2087 to be open instead if you enable SSL mode on the server module.

[fusionuk]

Out of interest I attempted to create an account on my shared server from my WHMCS installation on my VPS, I got the following error:

 

Server Command Error

Account Creation Failed: You do not have permission to use Selected Package

 

Stu

[Matt]

That error is quite common when first setting up access with a reseller account. As a reseller, you are only allowed by your host to create accounts using packages you've setup. Therefore, in the product configuration where it asks for the package name, you must enter the name exactly as it is in WHM - for example "yourusername_packagename"

[fusionuk]

Thanks Matt

 

The WHM package name in WHMCS is set identical to the one on my other server, but still no joy. You do mean in Product Setup > Plan > Server Settings etc?

There isnt anywhere else it should be implied is there?

 

Stu

[Matt]

Yes, that's correct. If you are sure it's right, open a ticket and I'll take a look.

[fusionuk]

Have opened a ticket, thanks very much for looking at this for me.

 

Stu