decor Posted October 27, 2009 Share Posted October 27, 2009 hello have a issue with a few clients who reply to support tickets with the content at the bottomof the email below the signiture. WHMCS rips off the info as it is considered to be old information. How do you change the templates to get people to reply only at the top of a email when piping in replys? thanks Ian 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 28, 2009 WHMCS Support Manager Share Posted October 28, 2009 You can either put a big message "Do not reply to this email. All replies must be made via the client area" at the top of the email. Or Add === Enter your reply above this line === above your message. 0 Quote Link to comment Share on other sites More sharing options...
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