deek Posted October 17, 2009 Share Posted October 17, 2009 Hi, When client accounts are setup, new account emails are not being sent out aitomatically. It used to work, not sure why it stopped. is there a setting that needs to be ticked/unticked for this to happen 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 17, 2009 WHMCS Support Manager Share Posted October 17, 2009 Is the account created on the server successfully? The most common cause of this is an error creating the account on the server and therefore the welcome email isn't sent. Could also be: Welcome email template disabled in Setup > Email Templates > Edit No welcome email selected in Setup > Products > Edit. 0 Quote Link to comment Share on other sites More sharing options...
deek Posted October 18, 2009 Author Share Posted October 18, 2009 yeh, account is successfully created. template not disabled & email selected in the p[roduct 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 19, 2009 WHMCS Support Manager Share Posted October 19, 2009 Any error messages in Utilities > Activity Log? Are other emails being sent as normal? 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.