KevinR Posted October 16, 2009 Share Posted October 16, 2009 I'm a bit confused here and I am sure the solution is something very simple I overlooked. I have users ordering products with payments recurring each month, it sends them to paypal to pay for it and it makes a subscription. I'm getting the money from the subscriptions, but on WHMCS the money either goes directly to the customers Credit instead of going towards the due invoice. Any help? Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 16, 2009 WHMCS Support Manager Share Posted October 16, 2009 Is the invoice status unpaid? 0 Quote Link to comment Share on other sites More sharing options...
KevinR Posted October 16, 2009 Author Share Posted October 16, 2009 It's showing as paid when I go under Invoices. When I go into the clientsummary it shows. $7.50 USD Monthly 08/04/2009 09/04/2009 Active Under Payment Gateways Paypal I have API Username and such blank, but I did enable IPN to point to mydomain.com/panel . Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 17, 2009 WHMCS Support Manager Share Posted October 17, 2009 That's normal surely? If the invoices are being paid, I can't see what the problem is? 0 Quote Link to comment Share on other sites More sharing options...
KevinR Posted October 18, 2009 Author Share Posted October 18, 2009 It's saying payment due as being several months ago, it's not updating the month due it seems. 0 Quote Link to comment Share on other sites More sharing options...
KevinR Posted October 18, 2009 Author Share Posted October 18, 2009 Could it be from not having a cron job run right? 0 Quote Link to comment Share on other sites More sharing options...
KevinR Posted October 20, 2009 Author Share Posted October 20, 2009 They clients keep getting "Overpayments" each month. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 20, 2009 WHMCS Support Manager Share Posted October 20, 2009 That usually means they overpaid one month, so have an account credit. The next invoice is automatically paid by credit, but of course the subscription is still sent, so WHMCS adds it as a credit. You'd need to do an audit of the client's payments to figure out when it happened. 0 Quote Link to comment Share on other sites More sharing options...
KevinR Posted October 20, 2009 Author Share Posted October 20, 2009 Well I have a test account, I signed up for a 8 dollar a month service. Invoice was sent from WHMCS then instantly paid for with the paypal subscription. Next month, no invoice, subscription payment sent via paypal, and it showed up as $8 credit. WHMCS says the Next Payment Due has passed, so it should be sending out a please pay email but it does not. So I'm getting the right amount of money, WHMCS just isn't sending out an invoice, or updating when the last amount of money was recieved. Maybe I set something wrong in Invoies, or Automation? I just disabled the credit system to see if that may help, I hope it doesn't delete all the credits. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 21, 2009 WHMCS Support Manager Share Posted October 21, 2009 If no invoices are being sent on the expected date, check your cron job is running. Look under Utilities > Activity Log for a "Cron Job Completed" entry. 0 Quote Link to comment Share on other sites More sharing options...
KevinR Posted October 22, 2009 Author Share Posted October 22, 2009 No Cron jobs In Cpanel where can I make a cron job? 0 Quote Link to comment Share on other sites More sharing options...
KevinR Posted October 22, 2009 Author Share Posted October 22, 2009 It seems my cpanel does not have the Cron Jobs portion, is there another way of doing it? 0 Quote Link to comment Share on other sites More sharing options...
ckh Posted October 22, 2009 Share Posted October 22, 2009 Cron jobs should be in the Advanced section, probably the last section on the page. If you don't see it, you should log into whm and enable it for your account. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.