jnet Posted October 8, 2009 Share Posted October 8, 2009 this does not seem to be right? Any body can help me find a solution We open a ticket for a client then we become a victim of Escalation rule The escalation rules should not be applied to us when we open a ticket any body can help me find a solution? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 8, 2009 WHMCS Support Manager Share Posted October 8, 2009 There's no distinction between tickets opened by admins and tickets opened by users. 0 Quote Link to comment Share on other sites More sharing options...
jnet Posted October 10, 2009 Author Share Posted October 10, 2009 Then I have to remember this 0 Quote Link to comment Share on other sites More sharing options...
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