xpcwebhosting Posted October 3, 2009 Share Posted October 3, 2009 For some reason my cron didn't run for a couple days (no idea why, not the main issue I think), so when I manually ran it I noticed it generated a whole bunch of invoices (1st of the month) but no CC payments came in, which never happens. I tried manually attempting the CC captures: Credit Card Payments Attempted 0 Captured, 0 Failed I have however tried attempting payment on one of the new invoices and it worked just fine. The only change that's happened since it stopped working was the upgrade from 4.0.8 to 4.1.1 and I applied a fix that enables SSL on the whole billing directory always. My automation settings are set so they get invoiced on the day they are due, and that the CC is supposed to be captured at the same time too. I double checked those settings too. Anyone know what's wrong? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 3, 2009 WHMCS Support Manager Share Posted October 3, 2009 Have you tried removing this SSL fix and see if it works? Check Utilities > Activity Log to see which stage the cron failed at. 0 Quote Link to comment Share on other sites More sharing options...
xpcwebhosting Posted October 3, 2009 Author Share Posted October 3, 2009 Cron Job: Completed It doesn't say anything about failing... I ran the cron again this morning and it captured one CC payment and one failed. There are still a bunch from the 1st of the month which aren't being handled though and I don't know why... 0 Quote Link to comment Share on other sites More sharing options...
xpcwebhosting Posted October 3, 2009 Author Share Posted October 3, 2009 I turned off the SSL fix and tried to re-run the CC capture and still no go. At least this time it says 1 failed, but it missed all the other unpaid ones that have CC numbers and are ready to go from the 1st of the month. 0 Quote Link to comment Share on other sites More sharing options...
xpcwebhosting Posted October 5, 2009 Author Share Posted October 5, 2009 It's capturing stuff now, it seems like it was just that one day where it decided to create invoices but skip ever trying to process CC's. I did it manually. 0 Quote Link to comment Share on other sites More sharing options...
21Eighty Posted June 9, 2010 Share Posted June 9, 2010 xpcwebhosting, how did you post the credit card charge manually? I have a very similar situation and the attempt payment now button on the invoice is not active for me to click. Can you drop me an e-mail directly to chuck at localsurfer dot com? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 10, 2010 WHMCS Support Manager Share Posted June 10, 2010 @21Eighty: Which payment gateway are you using? The Attempt Payment button is only available with Merchant Gateways: http://wiki.whmcs.com/Payment_Gateways 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted December 8, 2010 Share Posted December 8, 2010 We are getting this same issue. We use PayPal pro. There are due invoices marked to use this gateway and it does not do anything. Gives zero and zero as the result. 0 Quote Link to comment Share on other sites More sharing options...
xeqution Posted December 8, 2010 Share Posted December 8, 2010 Same issue here, client of mine wasn't debited automatically, no errors in the log - customers account was suspended and I had to process this payment manually. (happened only once). 0 Quote Link to comment Share on other sites More sharing options...
rslyon Posted December 8, 2010 Share Posted December 8, 2010 We are having an issue too. We use sagepay. Is your whmcs hosted on cpanel ? Wondering if an update has caused a problem. If we process manually it works. We noticed the cron job only process and takes payment for the first invoice then stops. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 8, 2010 WHMCS CEO Share Posted December 8, 2010 Check your settings in Setup > Automation Settings for the CC Processing. If you have Retry Every Week or Attempt Only Once enabled then not all unpaid invoices will be attempted every day, only those due on specific dates. Matt 0 Quote Link to comment Share on other sites More sharing options...
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