shultis Posted September 26, 2009 Share Posted September 26, 2009 whmcs v4.0.2 I have had a few customers complaining that they are getting invoice payment reminders daily, and their payment is in the mail. Some of these are reliable, known customers. I have: * unchecked the "Tick to activate overdue subscription reminders and invoice payment reminders" box * Set the overdue reminders to 20, 45, and 60 days * checked the "don't send overdue emails" box They clients are still receiving an invoice payment reminder everyday. I'm guessing since there's not much in the forums I can find on this issue that I'm probably missing something fairly obvious, but I'm definitely missing it. --- scott 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 26, 2009 WHMCS Support Manager Share Posted September 26, 2009 Are they definitely receiving the "Invoice Payment Reminder" email template, not the "x Invoice Overdue Notice" email? 0 Quote Link to comment Share on other sites More sharing options...
shultis Posted September 27, 2009 Author Share Posted September 27, 2009 I have copies sent to me, and they subject line reads: Invoice Payment Reminder 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 27, 2009 WHMCS Support Manager Share Posted September 27, 2009 Odd indeed. Best open a ticket with your admin login details so we can investigate. 0 Quote Link to comment Share on other sites More sharing options...
DedicatedPros Posted September 27, 2009 Share Posted September 27, 2009 Odd indeed. Best open a ticket with your admin login details so we can investigate. To me its a bit odd how easily it comes for you to ask admin login details, I mean that password and login could easily bankrupt us, and it's not like you sign any agreement stating that you will take responsibility for anything that may have gone wrong.. And there is no way to just give you a technical admin login, which would disallow you to see client information (I'm about to become PCI DSS compliant, and this would be a very big issue.. ie. a third party have root access to the billing system). 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 27, 2009 WHMCS Support Manager Share Posted September 27, 2009 Well how else could we see what the error is or perform debugging? We can't very well build a super root password into every copy of WHMCS. Personally I have signed an NDA and it would be more than my job's worth to use that login information for anything more than troubleshoot the issue. 0 Quote Link to comment Share on other sites More sharing options...
DedicatedPros Posted September 27, 2009 Share Posted September 27, 2009 Now that would be something, wouldn't it? I think an option to have different admin login types is necessary, for example support staff might not need to see all the technical information, and vice versa. Only admin-admin should see everything 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 28, 2009 WHMCS Support Manager Share Posted September 28, 2009 Isn't that what Administrator Roles already does? 0 Quote Link to comment Share on other sites More sharing options...
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