WHMCS does not process emails sent from staff members

[Damainman]

Hello,

 

If i send an email to my piped email address from a "staff" member, WHMCS doesn't automatically create a ticket from that user.

 

If i said another email from an email account from the same domain but thats NOT a staff member, then it creates the ticket perfectly.

 

My company does onsite computer work, and sometimes we need to email quick notes or status updates to the system.

 

Is there a way to make WHMCS auto create tickets sent to my piped email address from staff members?

 

Summary: If someone sends an email from an email address who is in a staff members account info the email doesn not get processed by WHMCS.

 

Thank you in advance.

[WHMCS John]

An admin cannot open a ticket via email, only respond to them. Sounds like you'd benefit from the mobile addon?

[Damainman]

Thank you for your reply.

 

Not technically, my phone is not a smart phone. And sending an email is fairly quick to send notes, reminders, and etc.... to the system to be processed when u get back into the office or by someone else in the department that checks for status updates.

 

Is there anyway to work around this?

[WHMCS John]

You could create a client using a different email address and use that account to log new tickets.

[Damainman]

Thank you for taking the time to answer.

 

That would not be beneficial because:

- It would mean i need to create an alternative account for every staff member, to know who sent the email.

 

- We would need to setup additional email accounts on field computers.

 

I guess i'll wait and see if this feature is added down the line in the future, or maybe find some other method to do this.

 

Thank you.