TruMan1 Posted September 11, 2009 Share Posted September 11, 2009 I currently have version 3.8 and I'm interested in upgrading to version 4, but I have a couple questions first. 1.) Is there a "billable time" feature yet in version 4? 2.) Also, how easy is it to upgrade... will my product addons, invoices, settings, etc all be retained? 3.) Also how much is the upgrade coming from v3.8? Thanks for any help or advice. 0 Quote Link to comment Share on other sites More sharing options...
0 dkent Posted September 11, 2009 Share Posted September 11, 2009 1. Yes, there is Billable Items for this 2. Upgrading is relatively simple, but WHMCS can help you with this 3. Not sure what your last question means. 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS Support Manager WHMCS John Posted September 11, 2009 WHMCS Support Manager Share Posted September 11, 2009 2. Upgrade instructions can be found @ http://wiki.whmcs.com/Version_4.0_Release_Notes Nothing will be lost. 3. Depends what licence you have, if it's leased monthly it's a free upgrade. If owned your support and updates period needs to be active. 0 Quote Link to comment Share on other sites More sharing options...
0 TruMan1 Posted September 11, 2009 Author Share Posted September 11, 2009 Thanks for the answers. But I could not find anything in the demo or documentation about billing customers by time. Such as bill customers once for a block of 10 hours, then deduct time from that block everytime they call in or send a support ticket. Can this be done? 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS CEO Matt Posted September 11, 2009 WHMCS CEO Share Posted September 11, 2009 Hi, You could use credit to achieve that. In other words, what you are doing is accepting prefunding and then when time is used you would issue invoices to the customer for that time and apply credit to the invoice to pay it. For actual time billing, when replying to a ticket or from a clients profile, you can add entries called billable items to record the time you've spent working and then have those invoiced on the users next invoice, the next day, or on a presecheduled date in the future. Matt 0 Quote Link to comment Share on other sites More sharing options...
0 TruMan1 Posted September 12, 2009 Author Share Posted September 12, 2009 Sounds good, thanks. One more question about the upgrade... do I have to do incremental upgrades to get my version up the latest 4.0.2? In other words, do I have to upgrade my v3.8 to v4.0, then to v4.0.1, then to v4.0.2? Or can I upgrade directly from v3.8 to v4.0.2? 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS Support Manager WHMCS John Posted September 13, 2009 WHMCS Support Manager Share Posted September 13, 2009 You can upgrade straight to the latest version using the full V4.0.2 stable download. But you couldn't upgrade by just applying the 4.0.2 incremental patch to your 3.8.x install. 0 Quote Link to comment Share on other sites More sharing options...
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TruMan1
I currently have version 3.8 and I'm interested in upgrading to version 4, but I have a couple questions first.
1.) Is there a "billable time" feature yet in version 4?
2.) Also, how easy is it to upgrade... will my product addons, invoices, settings, etc all be retained?
3.) Also how much is the upgrade coming from v3.8?
Thanks for any help or advice.
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