louise Posted January 31, 2007 Share Posted January 31, 2007 Hi, I am testing the email piping and I can open a ticket, the user receives the notice. But when the user attempts to reply they get a message, email could not be delivered although I do get the email....but the support ticket is not updated in WHMCS. What do I need to check? Love WHMCS already.... Thanks, Louise Studio 57 Designs 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS CEO Matt Posted January 31, 2007 WHMCS CEO Share Posted January 31, 2007 You can find out why it was not imported by going to Utilities > Ticket Mail Import Log. 0 Quote Link to comment Share on other sites More sharing options...
0 louise Posted January 31, 2007 Author Share Posted January 31, 2007 It shows "No received email history found"????? Louise 0 Quote Link to comment Share on other sites More sharing options...
0 MACscr Posted January 31, 2007 Share Posted January 31, 2007 It shows "No received email history found"????? Louise then your pipe is setup wrong and not working 0 Quote Link to comment Share on other sites More sharing options...
0 louise Posted January 31, 2007 Author Share Posted January 31, 2007 Thanks, got it fixed. Louise 0 Quote Link to comment Share on other sites More sharing options...
0 bear Posted January 31, 2007 Share Posted January 31, 2007 Sounds like the pipe was working correctly but the return address may have been wrong...if it didn't work at all, how did it start the ticket? 0 Quote Link to comment Share on other sites More sharing options...
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louise
Hi,
I am testing the email piping and I can open a ticket, the user receives the notice.
But when the user attempts to reply they get a message, email could not be delivered although I do get the email....but the support ticket is not updated in WHMCS.
What do I need to check?
Love WHMCS already....
Thanks,
Louise
Studio 57 Designs
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