MaRiOsGR Posted September 9, 2009 Share Posted September 9, 2009 Hello, I've intergrated kayako and whmcs, so when I customer logs into his client area and press in the link "Submit Ticket" then inside the client area he can see the "ticket area of kayako".So far so good. The problem is that when the customer goes back in the home of the client area in the "Open Support Tickets" tab the tickets are not appearing, it says "No Records Found" but in kayako the ticket is created normaly and if the client logins there he can see it. take a look at the screenshot: 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted September 9, 2009 Share Posted September 9, 2009 I get this as well, are you running v4.1? 0 Quote Link to comment Share on other sites More sharing options...
MaRiOsGR Posted September 9, 2009 Author Share Posted September 9, 2009 I have 4.0.2 0 Quote Link to comment Share on other sites More sharing options...
gmd8 Posted October 23, 2009 Share Posted October 23, 2009 I'm having the same problem with 4.1 and Kayako on the portal template. Any ideas on how to integrate this functionality? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
Erik Posted October 28, 2009 Share Posted October 28, 2009 I've provided documentation on how to integrate this with 4.1 http://forums.kayako.com/f189/whmcs-loginshare-1-5-plus-esupport-integration-24354/ 0 Quote Link to comment Share on other sites More sharing options...
CptDecker Posted January 25, 2010 Share Posted January 25, 2010 This does not resolve the problem described in these posts for me. Anyone else have luck with this? 0 Quote Link to comment Share on other sites More sharing options...
Apoc Posted February 4, 2010 Share Posted February 4, 2010 I'm having the exact same issue. I also followed the exact steps as set forth by Erik, but no luck. This is a very urgent issue for me, would really appreciate if someone can help out. Will pay for help. 0 Quote Link to comment Share on other sites More sharing options...
samiryours Posted February 4, 2010 Share Posted February 4, 2010 I am also having the same issue, that is why i am looking for reply here... any one post something that can help... 0 Quote Link to comment Share on other sites More sharing options...
Apoc Posted February 4, 2010 Share Posted February 4, 2010 I've been working on this all day. Kayako is saying to just remove the code for support tickets from clientareahome.tpl and to basically not use that page for support tickets. WHMcs is saying to just edit the template yourself. However, I tried that by simply copying the code from supportticketslist.tpl to clientareahome.tpl - and that simply doesn't work. It looks like the relevant variables don't work there, and I think that has to do with the fact that these variables are probably defined in supporttickets.php (which is encoded) and not in clientarea.php. Since all of that is encoded I can't check that - but I don't think that there's a way around that really. If I find anything I'll post it here. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 4, 2010 WHMCS Support Manager Share Posted February 4, 2010 You can add {debug} to your header.tpl file, then when you visit each page a popup will appear listing all the available variables on that page. 0 Quote Link to comment Share on other sites More sharing options...
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