wormat22 Posted August 28, 2009 Share Posted August 28, 2009 Hi, I've been using WHMCS 3.8.1 for a while now, but just recently I've been getting some support issues. I've been using it in conjunction with cPanel/WHM, and it's been working fine. Only recently people have been telling me that they are signing up, receiving a welcome e-mail and an order confirmation e-mail, but that's it. Meanwhile, I look in the back end, and see that their orders are listed as "Active" in one section and "Pending" in another section. Also when I try to manually create them (even though they're set to auto-approve) it says "Module Command Error -- Sorry, a group for that username already exists." Any help here is greatly appreciated. 0 Quote Link to comment Share on other sites More sharing options...
atDev Posted August 28, 2009 Share Posted August 28, 2009 Hello, If you are within your download access period I would suggest upgrading. 0 Quote Link to comment Share on other sites More sharing options...
wormat22 Posted August 28, 2009 Author Share Posted August 28, 2009 Unfortunately I am not... 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 31, 2009 WHMCS Support Manager Share Posted August 31, 2009 The welcome email suggests the account is created on the server. Is that so? 0 Quote Link to comment Share on other sites More sharing options...
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